Contact information

Contact Information Policy

Last Updated: May 22, 2026

Glitze & Glamour is committed to providing customer support and communication regarding orders, products, and general inquiries. Please review our contact policy below.

CUSTOMER SUPPORT

For all customer service inquiries, please contact us through our official support channels:

Glitze & Glamour
Email: concierge@glitzeandglamour.com
Phone: (360) 335-4223

Customer support inquiries may include:

Order questions
Shipping updates
Product concerns
Custom order inquiries
Collaboration requests
General support

RESPONSE TIMES

Our standard response time is:

1–3 business days

Response times may be longer during:

Holidays
Product launches
Sales events
High order volume periods

We appreciate your patience and understanding.

BUSINESS HOURS

Customer support is available during standard business hours:

Monday – Friday
9:00 AM – 5:00 PM PST

Messages sent outside of business hours may be responded to on the next business day.

ORDER SUPPORT REQUIREMENTS

To help us assist you as quickly as possible, please include:

Your full name
Order number
Email used at checkout
A detailed description of your concern

Failure to provide accurate order information may delay support.

CUSTOM ORDER COMMUNICATION

Customers with custom orders may be contacted through:

Email
Phone call
Text message (if voluntarily provided)

Glitze & Glamour is not responsible for delays caused by lack of customer response regarding custom order approvals, sizing confirmations, or production details.

COMMUNICATION CONDUCT

We strive to maintain respectful and professional communication with all customers.

Harassment, abusive language, threats, spam, fraudulent claims, or inappropriate conduct toward Glitze & Glamour representatives may result in:

Refusal of service
Cancellation of orders
Blocking of future communication

SOCIAL MEDIA

While Glitze & Glamour may respond to direct messages on social media platforms, customer support inquiries are best handled through email for the fastest and most accurate assistance.

Social media messages are not guaranteed to receive immediate responses.